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Public Agency Training Council is proud to provide continuing education through webinars hosted by our instructors. All webinars have been recorded from previous live training sessions. Registered viewers will receive a limited time access link to view the training. Upon completing the training all viewers will receive a course completion certificate.

Each webinar is 2-hours long unless otherwise noted.

A NOBLE PROFESSION - Returning Professionalism to Law Enforcement

Instructor: Tim Randall

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Course Description: This course will look at professionalism in law enforcement. We will discuss the benefits of this course to include: Officer safety, enhanced professionalism, decreased citizen complaints, decreased vicarious liability, increased officer morale, improve relationships between law enforcement and the community, and honoring the proud tradition of the police serving a community.

Topics Covered: Traits of a professional, the crucible of the streets, warning signs of conflict, uniform courage, attitude, ego, first impressions, applying customer service skills to public service, keys to handling unreasonable & difficult people, things cops should never say, universal truths, predictors of citizen satisfaction, professional language and looking out for each other.

After "IT" Happens: Impact on Police Officers and Communities

Instructor: Eric DiLorenzo

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Due to the high potential threat to an officer’s safety and life as well as seeing deaths among the protected population, an officer’s psychological integrity is greatly threatened after responding to a Mass Shooting. A Mass Shooting in a community has far-reaching implications to include disruption of services and a reduction in the workforce within a Law Enforcement Agency.


This training identifies the impacts on an officer, the department, and the community it serves while providing solutions to get officers and agencies back to their “new normal” after a Mass Shooting incident. 

Background Investigations

Instructor: Tim Randall


Background investigations play a critical role in ensuring the integrity of the process. To make a valid evaluation of the individual, it is crucial that as much information as possible is known and that the investigation is of high quality. Many agencies say they can not afford to do a comprehensive background investigation when the reality is, you cannot afford not to do a background investigation. This webinar will take you step by step through a background investigation to help you find candidates who have the education, skills and personality necessary to fill the position. We will also talk about how to find out any issues of reputation, integrity or trustworthiness that could potentially put the agency at risk of liability.

Behavioral Analytics and Leadership

Instructor: Darryl Rivers

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These models of behavior course are designed to illuminate the four basic behavior styles and how each individual's behavior style influences his or her communication. By recognizing our communicative behaviors', we can identify why we experience good communication and extreme difficulties with others. Each attendee will be provided a personal communication style behavioral assessment prior to attending the course. A detailed breakdown of each attendees' behavior/communication style will be provided along with methods to up-level the effectiveness of their overall communication. This course is for all levels of law enforcement.

Challenging Interviews: Children and Sex Crimes Victims

Instructor: Mike Ruggiero and Ryan Olsson

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The webinar will focus on various techniques to employ when conducting these challenging interviews. The success of these investigations often hinges on the quality and thoroughness of the initial interviews, they need to be done professionally and with the interviewee in mind. 

Child Abuse- from Homicide through Neglect

Instructors: Kathryn Marsh & Melissa Hoppmeyer


Child abuse cases are unique with rapidly changing evidence and witness statements.  The investigations require recognition of the injuries and immediate preservation of evidence.  In infant homicides, 80% of the infants have no signs of external trauma. This training will examine what to preserve the scene and how to properly dore-enactments.  This training will further cover the signs, symptoms, and family dynamics that lead to the most common scene of physical child abuse.  We will also examine how to investigate child exploitation crimes that most commonly occur on-line and through apps for successful prosecution. Finally, we will examine child neglect and the differences between families in need and criminal neglect.  Specifically what should be investigated and documented in order to prove criminal neglect.

Child Abuse Investigation for the Patrol Officer

Instructor: Derrick Harris

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During this course, the students will learn the importance of the initial investigation into Child Abuse and understand the importance of the officer’s role.

Child Custody Orders: Debunking the Myth

Instructor: Wayne Sheppard


This webinar will provide the participant with the federal framework of resources and relevant case law in matters of child custody orders.  In doing so, the information provided will debunk the myth that child custody orders are only a civil issue. Hence, a law enforcement response is required.  Therefore, the webinar will provide the necessary steps and course of investigative action law enforcement authorities are required to take in its response to these types of incidents. 

Climbing the Ladder of Influential Leadership

Instructor: Darryl Rivers


Leadership is a process, not a position.  This course deals with people and their dynamics which are continually changing.  We will discuss clear and teachable steps for outstanding leadership growth and understanding.  By the end of our time together, participants will have an in-depth understanding of where they currently are in their leadership journey and how to up-level their leadership effectiveness by applying proven principles of leadership influence. 

Communicating Through Crisis

Instructor: Miriam Dickler

Public safety agencies can find themselves suddenly in the public and media spotlight when a crisis hits; learn to navigate the public information challenges of these high-stress events confidently and successfully.

Conducting Successful Robbery Investigations

Instructor: Brian Jarvis


In order to have cases that can be prosecuted successfully, we must ensure that the robbery investigation is handled professionally and thoroughly from the time it is reported until the culmination of the investigation.

The successful investigation is the product of a good crime scene investigation, informative interviews, proper follow up and thorough and complete documentation of the facts. Any area that is lacking during the investigation reduces the chances of a successful prosecution.

Courtroom Testimony for Officers and Detectives

Instructor: John Kempf


Topics will include; preparing to testify, dealing with the "tricks" of cross-examination, handling the "CSI effect."

Creative Criminal Investigations Primer

Instructor: Mark Kollar

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This fast-paced webinar serves as a primer to provide unconventional investigative ideas which will help bring resolution to your unsolved cases while providing additional tools for your investigative toolbox. Leveraging human assets, crime scene/forensic evidence, data analytics, investigative techniques, and cutting-edge technology will all be introduced for your consideration. Specific topics include genetic phenotyping, license plate readers, artificial intelligence, in-home smart devices, advertiser I.D.s, geofencing, and vehicle “black boxes,” among over 3 dozen other topics/suggestions to be presented.

Crime Scene Management

Instructor: Tim Randall

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This course addresses the responsibilities of the crime scene manager to make sure everything gets done, everything gets done right and everything gets documented.  This course will cover the supervision of those who investigate crime scenes, including responding patrol officers, case detectives, supervisors, coroners/death scene investigators, and laboratory analysts. It emphasizes the documentation and collection of physical evidence that will be used to reconstruct events.

Criminal Investigation Tactics - Techniques - Procedures

Instructor: Tim Randall

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This webinar outlines tactics, techniques, and procedures with the goal of providing practical tools to ensure successful investigative processes and investigative practices. Most importantly, this webinar will give you step-by-step instructions during the follow-up phase of an investigation.

Crisis and PTSD: The Impact of Our Current Crisis on Past Trauma

Instructor: Silouan Green


In this webinar, we will examine the impact of coronavirus on cumulative stress. We will go over warning signs and intervention tools for those with developing cumulative trauma and stress.

Crisis Communications for Dispatchers

Instructor: Don Haley


Telecommunicators are often exposed to a variety of emotions from emergency calls.  Remaining poised and calm allows the telecommunicator to be in control of the situation. The methods for handling callers in different crisis situations will be discussed throughout this course.

Crisis De-escalation for Police Communicators (Part 1)

Instructor: Monique Rollin

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This webinar is designed to assist police communicators to understand and deal with individuals who are suffering from mental illness or in a state of crisis.


Communicators play an important role as first responders and this course will allow them to gain an understanding of their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

Crisis Intervention

Instructor: Dr. Andy Young

  • Principles of Intervention

  • Active Listening

  • Mental Health Overview

  • Suicide by Cop

Critical Incident Stress Management and Officer Wellness

Instructor: Dr. Andy Young


An overview of how to take care of officers after they experience a traumatic or critical incident, with an incident debrief as an example.

Dangerous Restraint Techniques

Instructor: Dr. Elena Bulakhtina

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The use of force by police in the execution of their duty is unavoidable, contrary to the expectations of the general public. Every law enforcement officer would likely use some type of restraint more than once during his or her career. Some people will suddenly die while being restrained, or shortly after. Could such deaths be avoided? Did the person die solely because of restraint? If not, did restraint contribute to death? Such questions could not be answered by yes or no. What could be done is to minimize the risk of death and injury of a person in custody by learning why some restraint methods are more dangerous than others.

Dead Wrong

Instructor: Dr. Elena Bulakhtina


I am a big fan of crime fiction and TV shows. I’ve read hundreds of books by authors from all over the world. I try not to focus on what crime writers got wrong about forensic pathology, but I have my limits. “The death occurred at midnight, and our killer is left-handed,” said a coroner who just finished an autopsy at the medical examiner’s office.” It is all wrong, I would say to anyone willing to listen. Coroners do not perform autopsies unless they happen to be forensic pathologists. The time of death cannot be determined by looking at stomach contents. The handedness cannot be determined by examining the wounds, and soon.


As you have guessed by now, this presentation is about common forensic pathology mistakes in crime fiction and how it works in real life. 


But we know it all, you might say. Maybe. Maybe not. I have met coroners, police and lawyers, who had the same misconceptions about certain forensic pathology aspects as the crime writes.

Discrimination in the Workplace

Instructor: Mark Waterfill

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Learn the essential terms regarding various types of discrimination, such as gender, race, age, religion, and disability. Explore how to defend these claims and create a diverse workplace free of discrimination.

Domestic Violence Homicide, Suspicious Death or Missing Person

Instructors: Kathryn Marsh & Melissa Hoppmeyer

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Overview: Every year there are a number of missing persons and presumed dead individuals or individuals who are deceased but the manner of death is undetermined. What these cases have in common is a lengthy history of domestic violence. How can an investigation change a Medical Examiners opinion from undetermined to homicide? How can a homicide be charged in a nobody case? This training will cover reopening cold cases, the use of cadaver dogs, and scene processing. The training will review how prior 911 calls, protective orders, social media posts, and witnesses can be used to build and try the DV homicide.

Employee and Community Messaging

Instructor: George Perez

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Communication through a crisis for police supervisors.

Employee Performance Matters

Instructor: George Perez

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Defending the employee discipline and employee performance plan process.

Equality and Feminist Leadership in Policing

Instructor: Monique Rollin


This webinar will explore the theory of equality and feminist leadership in policing. We will discuss law enforcement’s conception of power and leadership in work environments that is inextricably linked to lopsided social and cultural structures that marginalize women. Feminist Leadership is leadership that recognizes equality, mutuality, and the absence of sex-role behaviors. Current questionable leadership norms reinforce hierarchies and often employee potential and capability are viewed through a biased lens shaped by stereotypes about gender, sex, race, class, and origin.

Excited Delirium (EXD)

Instructor: Dr. Elena Bulakhtina

  • Clinical presentation

  • Causes

  • Sudden death associated with EXD during or shortly after a violent struggle with police

  • Use of force including the use of Taser in persons with EXD

  • Danger of EXD to police, first responders and medical professionals such as ED personnel

First Responder Response to Drone Flights

Instructor: Vincent D'Angelo


Hear what first responders, can do while dealing with small unmanned aerial systems (sUAS), commonly called drones.  Millions of drones are entering the airspace annually. These devices are a significant threat to manned and commercial aircraft, large open-air events, dignitary visits, infrastructure as well as a potential nuisance and violation of privacy over homes, hotels, offices, etc.  


Local law enforcement and private industry are not permitted to use current technology that jams or manipulates these drones.


  • Learn what can be done to mitigate the problem through public education and proactive enforcement using available tools and laws.

  • Learn about building relationships and sharing with drone detection technology companies potentially already in or near your city or jurisdiction.

  • Learn what local law enforcement and local courts can and have done while working closely with their district and city attorneys as well as the Federal Aviation Administration.

  • Discuss using existing as well as new laws to address errant drone flights of the clueless, careless, and criminal.

  • Discuss dealing with the future of drones and being ahead of the problem.

Fentanyl Trends, Identification and Safe Handling

Instructor: John Kempf


A concise look at current fentanyl trends and best practices on safe handling from the street to the courtroom.

Foundation of Peer Support: Core Principles in a Time of Crisis

Instructor: Silouan Green